We understand the importance of providing flexible payment solutions tailored to your needs. Your next step is simple: access our Self-Service Portal. Here, you can view your account information, set up payment plans, make one-time payments, and explore any exclusive offers available to you.

If a creditor such as a bank, credit card company, online lender, or installment loan provider, doesn't receive payments on an account for an extended period, they may choose to "charge-off" the account. This means they classify it as unlikely to be repaid. To mitigate their losses, the creditor may sell the debt or a portfolio of debts. In this process, the right to collect on the debt(s) is transferred to the new owner. Solvent+ is a debt purchaser that has acquired your charged-off debt.

Borrowers enter agreements with original creditors that can't always be upheld for a variety of reasons, we know that bad things happen to good people. If you're reading this question then you're attempting to do the right thing. If you've received communication from Solvent+ it means we have purchased your debt. If your account is eligible for credit reporting, we are now the ones credit reporting on it. Now that we own your debt, there are the following benefits: ✅ We are flexible. It is no secret that debt buyers such as ourselves pay less than face value to purchase debt, so we have the flexibility to come to an agreement for less than what was owed to the original creditor. ✅ We are a small business and while we strive to make a return on our investment, we also care deeply about our borrowers and work hard to come to a solution that is agreeable to both parties. You are not just a number to us, you are a human being working hard to improve your financial situation. ✅ We do not charge interest unless a judgement is obtained. ✅ We are diligent when it comes to credit reporting. If your account is eligible for credit reporting, it means that the credit bureaus will be notified by us in a timely fashion when you make payments .

At Solvent+ our approach is to leverage digital communications while providing a platform to facilitate convenient self-service options. If an account has not been acted upon for a significant period of time during our attempts to communicate digitally, then we will sometimes place that account with another collection agency to service the account on our behalf.

Solvent+ was founded by individuals who just so happen to have started their careers as entry-level employees at a major corporate debt buying company. We worked our way up and along the way have touched every facet of debt buying. We've seen the good, the bad, and the ugly. Our mission is to show empathy in everything that we do, treat borrowers as we would like to be treated, and make the entire experience better for borrowers. Simply put, we care about our borrowers and put them first. Debt buying in the United States came about as a result of the savings and loan crisis in the late 80s / early 90s. The fact of the matter is that debt selling and buying is now an integral part of the lending ecosystem. Creditors will continue selling their debt and companies will continue buying it. Since original creditors are now able to recoup at least some of their losses when it comes to defaulted debt, it helps keep interest rates in check and provides better borrowing options for all of us. Since debt selling and buying is a fact of life now, we'd like to purchase as much debt and serve as many borrowers as possible because, based on our decades of experience in the industry, we are confident that we can provide better experiences for borrowers than anyone else.

We strive to provide a payment platform that is as convenient as possible for you. We have 2 options for you to choose from: Self-Service Option – Log in to our Self-Service Portal, where you can make payment arrangements and review account details and at any time. Call Us – Give us a call at 757-235-4032, and we will be happy to assist you.

Once your final payment has been successfully processed and posted to your account, our team will promptly update your account status to "resolved" within our system. Additionally, you will receive a payment receipt and a satisfaction letter for your records.

We get it. Solvent+ and our third-party servicers are dedicated to assisting you. If you've arranged your payment plan with Solvent+, you can conveniently manage it by logging into our Self-Service Portal and making adjustments there. However, if your payment plan is managed by one of our third-party servicers, we recommend reaching out to them directly. If you require assistance in contacting the servicer assigned to your account, please visit our Contact Us page.

We refrain from furnishing data updates regarding an account to the credit bureaus for a minimum of 30 days following our acquisition of the account. This period allows us to assess accounts for their eligibility for credit reporting. Prior to submitting our initial data update, we inform affected customers accordingly.

If an account is fully paid off or settled before we commence credit reporting, and the payment has been successfully processed, we will refrain from reporting the account to the major credit bureaus. In the event that an account is settled in full or paid off after we have initiated credit reporting, and the payment has been successfully processed, we will submit a request to delete the account from the major credit bureaus. Should the final payment be canceled or reversed for any reason, and the account remains eligible for credit reporting, we will treat the account as active to the major credit bureaus. Please note: We can only control the timing of our internal processing. Once we have submitted our request to the major credit bureaus, we are unable to influence how quickly they remove tradelines from your credit report.

We ensure that data updates are sent to the major credit bureaus at least once every month. However, once our requests are received by the credit reporting agencies, we cannot influence their processing time. It's important to note that third-party credit monitoring services usually update their records only after the credit reporting agencies have done so.

We provide consumer information to the three major credit bureaus: Equifax, Experian, and TransUnion. These agencies oversee your credit reports and determine your credit scores. Additionally, they may furnish data to third-party credit monitoring services.